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FAQ

Frequently Asked Questions

re: Märchen Maiden

Who are you?
I am the dream team of one designer and maker, located near Los Angeles, California. I have worked in and out of the fashion industry and I have had my hands busy with design, pattern drafting, and manufacturing. You can find my shenanigans under my fashion IG, seams_witch!

How are your items made?
At the moment everything is handmade, often less than 5 pieces for a design. The few pieces that are manufactured (enamel pins, some accessories, garments) are designed by Märchen Maiden and sourced with reliable and conscientious factories.

re: Orders

How do I order?
Please use our shopping cart to check out any in-stock items. We take Paypal and Credit Card! If there's anything you need us to know about your order, please leave us a messages in the "Note" section during checkout.

Can I return or exchange a purchase?
Orders are final sale and nonrefundable.

How long does an order process?
Orders are shipped on the following Saturday.
Reservation processing will be stated from the time of purchase and may change.

Can I order something out of stock?
Some designs may be made with trims or fabrics that cannot be reordered, but periodically we will take requests for Bespoken Orders - requests for designs that have sold previously.

re: Reservations & Custom Orders

What are Reservations?
Some designs will be offered for reservation before they are set to be made. This means everyone who makes a reservation is guaranteed their purchase. Delivery time and reservation payments will be done on a case by case basis, so please check our home page for details of any open reservations.

What are Custom Orders?
Some designs will be offered as a customized couture design. Slots are often limited and will be announced when they are open. Check our home page for details of any upcoming custom orders.

When will Reservations/Bespoken Orders be open?
Oftentimes we'll close and open any combination of these special orders to be able to focus on upcoming events or new designs, and their availability will always be on the home page. Please refrain from sending emails when a certain service is closed.

Shipping

How do you ship?
All orders are shipped via USPS based on weight, through either First Class, Priority, and Priority Express. You'll be able to select shipping methods and check costs before checking out. We will send you a partial refund if shipping was lower than the initial quote.

If you choose to ship via First Class, we are not responsible if your package is unfortunately lost. We strongly urge both USA and International buyers to select Priority shipments as that package will be insured and traceable.

How long will it take my package to arrive?
For USA residents;
First Class: 3 - 14 days
Priority: 2 - 7 days

For International residents:
First Class: 2 - 6 weeks
Priority: 1 - 4 weeks

Will you mark down packages or send as a gift?
Märchen Maiden will not mark down packages or send them as gifts.
We are not responsible for any fees, customs or duties your postal service may charge you.

Can I combine shipments?
Only if your orders haven't been shipped yet - we can also hold items if indicated in checkout.